Frequently Asked Questions

Frequently Asked Questions




Q: What is the difference between a Pediatrician and family Dr.?

A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

What are the Benefits of Choosing a Pediatrician for Your Child?
Some parents prefer taking their children to pediatricians because the pediatricians have extensive experience dealing with children from birth to young adulthood. In fact, pediatricians spend four years in a pediatric residency after they complete medical school to be trained on how to deal with children.


Q: How often should my child see the pediatrician?

Your child should not only see the pediatrician for an illness. It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child’s physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care.

Well-child visits are also a good time for parents to raise questions and concerns about a child’s development, behavior, nutrition, safety and overall well-being.


Q: Is your office accepting new patients?

Yes, we always welcome new patients. Please contact our office for additional information on which Dr. and location is accepting patients.

Q: Do I need a referral to see a doctor?
No referral is needed to be seen by the pediatrician. Referrals are only required for the following services
  • Optometrist
  • ENT (Ear, Nose & Throat Specialist)
  • Allergist
  • Asthma Specialist
  • We accept referrals from other physicians. Simply fax a copy to our office. Referrals can also be given by doctors in our office, if found necessary by the physician.


Q: What is the best way to schedule an appointment with your office?

You can schedule an appointment by calling our office during regular business hours. Appointments are only scheduled for primary care with your pediatrician who accepted your child(ren) to be their pediatrician.


Q: Will I always see my Primary Care Pediatrician when I come to the Clinic?

We are committed to caring for your child(ren) and want you to see your own pediatrician as often as possible. On the days your pediatrician is not available, there is always a pediatrician on duty. Please Call ahead of time to check your own pediatrician’s availability.


Q: What if my child requires specialty care?

A pediatrician is a specialist in the care of many childhood illnesses. However, sometimes your pediatrician will need to consult with a specialist in a specific area of disease. You and your pediatrician will make this decision together based on your child’s medical needs.


Q: What are your payment policies?

Various payments, in addition to injection fees, is due at the time of service for patients without O.H.I.P coverage. Please be prepared to pay this amount at your appointment. We accept cash payments only.

Q: What is your average wait time?

Since there is no appointment necessary, wait times vary and are based on the number of patients waiting to be seen. Wait times are typically shorter than those of emergency rooms. We encourage patients to call ahead before coming in.

Q: What ages of children do you treat?

We treat all children from birth to 18 years of age.

Q: Why does my child need to receive vaccinations?

Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. If you’re apprehensive about vaccinations, please do not hesitate to contact our office.


Q: Do You Accept out of Province Health Care coverage?

Even if an Ontario resident receives health services in another province in Canada, they will normally be insured. Health care treatment can be paid by OHIP. We accept insurance from other provinces excluding Quebec.

Insured medical services are covered by OHIP for residents with a valid Ontario health card, while outside Ontario but within Canada, under two situations:

  • When unexpected, emergency medical care is required while the insured Ontario resident is outside of Ontario but within Canada, and
  • When planned, non-emergency medical care is required outside Ontario but within Canada. Such non-emergency medical services must be requested or recommended by either a licensed or practicing Ontario physician or a licensed and practicing physician who will be providing the services in the other province or territory. It is important to note that certain insured services must be approved prior to the health services being provided.